Being a fresher straight out of college I heard the term "Conversation Designer" from a senior of mine. After buzzing my head around the term for sometime my score board somewhat looked like - Idea 0, Curiosity 100.
Cracked the interview by asking double the question to the interviewer than she could ask me (as mentioned curiosity 100). First one month was full of learning 100+ new terms a day. Designing Voice User Interfaces by Cathy Pearl was my Bible for CX Designing. Learnt the basics:
Inbound/ Outbound calls
Intent/ Entity definition
Flow design
Ops Testing/ Tagging
API
Prompt Writing
SSML Tag
Speech, prosody Rate
Creating Demos
Within a month I got my pseudo-first project which was a Pharmacy bot and after 2 weeks of Listening to their agent calls, designing the flow, and writing the prompt, my sweet client decided to save some money and not get the deal done. Little did they know they have to come back to me a year later to save double the money they lost because of that one wrong decision.
Making the right choice!
Conversation design is the practice of making AI assistants more helpful and natural when they talk to humans. It combines an understanding of technology, psychology, and language to create human-centric experiences for chatbots and voice assistants.
Being a designer I get to showcase my own creativity in my work as well as learn everyday. It gives me immense joy when my project goes live, more than 1000+ people speak with a bot I created and a tension free conversation just like a human would to solve their problems or answer their query. What do you think of your next non-tech career choice? Let me know in the comments section below.
Check out my next blog where I share my exciting story of designing my First Voice Bot. See you there.
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